Thank you for shopping at our store! The Body Tale is committed to delivering your orders quickly, safely, and on time. Please read our shipping policy below to understand the process and terms.

1. Shipping Schedule

Deliveries are made every day: Monday to Sunday.

No deliveries are made on national holidays and joint leave days in accordance with the official calendar of the Government of Indonesia.

2. Order Processing Time

Orders placed before 12:00 PM WIB will be processed and shipped on the same day.

Orders placed after 12:00 PM WIB will be shipped the following day.

3. Order Tracking

Each order can be tracked online. Once your order is shipped, you will receive a confirmation email containing tracking information.
Use the following link to track your order:
🔗 https://biteship.com/en/tracking
Or through email notifications from the respective shipping provider.

4. International Shipping

We currently serve international shipping to various countries. Below are the estimated delivery times based on destination:

Malaysia & Singapore: 4–5 business days

Other countries: 5–12 business days or based on the estimate displayed at checkout / shipping page

Delivery estimates may vary depending on destination, weather conditions, and courier policies.

5. Damaged or Lost Items

We ensure all items are securely packaged before shipping. However, any damage or loss that occurs during shipping is the responsibility of the courier, not the brand.
If you encounter any issues, you may contact our customer service team for assistance in filing a report with the courier.

Contact Us

If you have further questions regarding shipping, please contact us:

📧 Email: hello@thebodytale.com
📞 WhatsApp: +62 812 3024 0004