Welcome to the official website of The Body Tale. By making a purchase on our website, you are deemed to have read, understood, and agreed to the following terms and conditions:

1. Orders and Shipping

Orders placed before 12:00 PM WIB will be processed and shipped on the same day.

Orders placed after 12:00 PM WIB will be shipped the following day.

Deliveries are made every Monday to Sunday, except on national holidays.

2. Complaint and Return Policy

We strive to provide the best products and services. However, if any issues occur, you may file a complaint under the following conditions:

Complaints can be submitted via:
📞 WhatsApp: +62 812 3024 0004
📧 Email: hello@thebodytale.com

Complaints must be submitted within a maximum of 2×24 hours after the product is received.

Complaints must be accompanied by an unboxing video showing the package condition at the time it was first opened.

Without an unboxing video, claims will not be processed under any circumstances.

If there is a shipping error or missing item caused by The Body Tale, the return and reshipping costs will be fully covered by The Body Tale.

3. General Policy

Prices and product availability are subject to change at any time without prior notice.

The Body Tale reserves the right to reject orders that do not meet requirements or are suspected of misuse.

4. Consumer Complaint Information

If you need further assistance regarding consumer protection, you may contact:

Directorate General of Consumer Protection and Trade Compliance
📞 WhatsApp: 0853-1111-1010